From Stalker to Butler: Data, Empathy & Hospitality

This past June, I spoke at LE Miami’s Ministry of Ideas event. The topic was “From Stalker to Butler: Data, Empathy & Hospitality,” and the talk was about how luxury hospitality brands can challenge conventional paradigms to delight their customers.

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Strategy Executive. Author of “The Business of Aspiration.” Doctor of Sociology. Forbes’ one of The World’s Most Influential CMOs.

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